Luckily, Georgia.gov's Consumer Protection Website lays it out pretty clear and it's a fairly easy process for someone in my position. Had a year or two gone by, then it would be tougher to document.
Per Georgia.gov:
[SUB]
How many repair attempts must you allow the manufacturer?
The law sets forth three ways to satisfy the repair attempts requirement:
1) For most problems the manufacturer is given three attempts, or opportunities, to repair the defect or condition.
2) When the defect or condition qualifies as a “serious safety defect,” the manufacturer is given just one attempt to repair the problem. A serious safety defect is one that is life-threatening or likely to result in bodily injury if not corrected. This distinction is important, because the burden is on you to prove the dangerous nature of the defect. So if you are experiencing a problem that you believe is safety-related but not life-threatening, you should allow three repair attempts.
3) A vehicle is deemed to have met the repair attempts requirement when it has been out of service by reason of repair for at least a total of 30 days. In this event, you count the cumulative days out of service instead of individual repair attempts. The vehicle may be out of service for the repair of one or more defects. The days out of service may accrue during one repair visit or over several visits.
8
You calculate the days out of service for each visit starting on the day you submit your vehicle for repair of a defect or condition (if dropped off before the close of business) through the day the work is completed. Weekends and holidays count toward the 30 days if your vehicle is in for repair during that time. If the vehicle is at the authorized dealer or facility exclusively for any of the following reasons, then do not include those days in your calculations:
routine maintenance
problems that are not nonconformities (e.g., hail damage)
any repairs performed after the expiration of the Lemon Law rights period
You will need to get a copy of the repair order for each repair visit to document the number of days out of service. [/SUB]
So dealership #1: 3 days - forced to leave because they wouldn't provide loaner car.
dealership #2: exactly 4 weeks or 28 days.
Total out of service for repair is 31 days on 7/28/2018.
Now I send a certified mail letter with delivery notification to FCA requesting either a refund or replacement vehicle (my choice) - from the day they receive the letter they will have 20 days to do one or the other, or provide some other type of settlement. If they fail to do that, then it goes to arbitration! Considering the functionality of power mirrors is arguably a safety issue - I think I would stand to come out pretty good should it get taken that far. I have saved every email and voice mail from the dealership, including a voicemail of the service technician yesterday saying, "We are completely stumped, we are out of options. I think we should buy this Jeep back from you."
Per Georgia.gov:
[SUB]
How many repair attempts must you allow the manufacturer?
The law sets forth three ways to satisfy the repair attempts requirement:
1) For most problems the manufacturer is given three attempts, or opportunities, to repair the defect or condition.
2) When the defect or condition qualifies as a “serious safety defect,” the manufacturer is given just one attempt to repair the problem. A serious safety defect is one that is life-threatening or likely to result in bodily injury if not corrected. This distinction is important, because the burden is on you to prove the dangerous nature of the defect. So if you are experiencing a problem that you believe is safety-related but not life-threatening, you should allow three repair attempts.
3) A vehicle is deemed to have met the repair attempts requirement when it has been out of service by reason of repair for at least a total of 30 days. In this event, you count the cumulative days out of service instead of individual repair attempts. The vehicle may be out of service for the repair of one or more defects. The days out of service may accrue during one repair visit or over several visits.
8
You calculate the days out of service for each visit starting on the day you submit your vehicle for repair of a defect or condition (if dropped off before the close of business) through the day the work is completed. Weekends and holidays count toward the 30 days if your vehicle is in for repair during that time. If the vehicle is at the authorized dealer or facility exclusively for any of the following reasons, then do not include those days in your calculations:
routine maintenance
problems that are not nonconformities (e.g., hail damage)
any repairs performed after the expiration of the Lemon Law rights period
You will need to get a copy of the repair order for each repair visit to document the number of days out of service. [/SUB]
So dealership #1: 3 days - forced to leave because they wouldn't provide loaner car.
dealership #2: exactly 4 weeks or 28 days.
Total out of service for repair is 31 days on 7/28/2018.
Now I send a certified mail letter with delivery notification to FCA requesting either a refund or replacement vehicle (my choice) - from the day they receive the letter they will have 20 days to do one or the other, or provide some other type of settlement. If they fail to do that, then it goes to arbitration! Considering the functionality of power mirrors is arguably a safety issue - I think I would stand to come out pretty good should it get taken that far. I have saved every email and voice mail from the dealership, including a voicemail of the service technician yesterday saying, "We are completely stumped, we are out of options. I think we should buy this Jeep back from you."
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