Off Road Pages

Bongoray

Bongoray

Member
This was the response I received... I'm less than thrilled with how they replied.

Thank you for contacting Jeep Wave Premium Care.

I can understand your excitement for this feature. I can only begin to
imagine your frustration upon receiving this information. I regret to
inform you the Jeep Wrangler/Wrangler Unlimited models for the 2018MY
will not include Off-Road Pages. I apologize for this change. I
apologize we are unable to offer a more favorable response.

Some of the information you can find on the website or printed on the
brochure may have been updated. Specifications, descriptions,
illustrative material, pricing and all competitive comparisons contained
herein on the brochure or posted on the website are as accurate as known
at the time publication was approved for printing or the website was
updated. FCA US LLC reserves the right to discontinue models at any time
or change specifications and pricing without notice or without incurring
obligations.

Thank you for bringing your concerns to our attention. I will be sure to
forward your comments to our internal team where they will be reviewed.

We are in service of the people who drive us.

Thank you again for your email. Should you require additional
assistance, or have any new information to provide, please reply to this
email message or call 1-844-JEEP-WAVE (1-844-533-7928).


Sent from my iPhone using JL Wrangler Jeep Forum mobile app
 

wayoflife

wayoflife

Administrator
Staff member
Bongoray said:
This was the response I received... I'm less than thrilled with how they replied.

Thank you for contacting Jeep Wave Premium Care.

I can understand your excitement for this feature. I can only begin to
imagine your frustration upon receiving this information. I regret to
inform you the Jeep Wrangler/Wrangler Unlimited models for the 2018MY
will not include Off-Road Pages. I apologize for this change. I
apologize we are unable to offer a more favorable response.

Some of the information you can find on the website or printed on the
brochure may have been updated. Specifications, descriptions,
illustrative material, pricing and all competitive comparisons contained
herein on the brochure or posted on the website are as accurate as known
at the time publication was approved for printing or the website was
updated. FCA US LLC reserves the right to discontinue models at any time
or change specifications and pricing without notice or without incurring
obligations.

Thank you for bringing your concerns to our attention. I will be sure to
forward your comments to our internal team where they will be reviewed.

We are in service of the people who drive us.

Thank you again for your email. Should you require additional
assistance, or have any new information to provide, please reply to this
email message or call 1-844-JEEP-WAVE (1-844-533-7928).


Sent from my iPhone using JL Wrangler Jeep Forum mobile app
Click to expand...

Yeah, I have to admit that I'm pretty disappointed to see this. :(
 

JAGS

JAGS

Member
The never, never piece kind of get me. [emoji35] What will be soooo different on the 2019 that it will be available???
 

wayoflife

wayoflife

Administrator
Staff member
JAGS said:
The never, never piece kind of get me. [emoji35] What will be soooo different on the 2019 that it will be available???
Click to expand...

Kinda weird to say that. And, all the more reason that I think it might be possible that things can maybe still change for us down the road. At least, if this is just a programming issue, I'd have to think it can be addressed with software... or, so I hope anyway.
 

mac214

mac214

Member
I wouldn’t say this is a deal breaker for me however it was something I liked having in my LR3. That coupled with this being a new model year and the uncertainty of how this is being handled, it may be a contributing factor in my decision to wait a couple more months and order a 2019. I am currently waiting to get moved and settled prior to ordering so I have a few months anyways.

I would have expected this to simply be a software fix that would roll out at a later date and be just a minor inconvenience for current owners, but it seems like there is more involved based on some of the responses people have posted.

Would seem to be an extra hassle for FCA to have a software version only for the 2018 model year and simultaneously have to update/maintain a software version for 2019+. That would lead me to believe there is an additional hardware consideration involved.

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Last edited:
Bongoray

Bongoray

Member
I encourage everyone to reach out to Jeep and let them know your disappointment. I pushed a little more to see if there was any consolation offer that some others received. This was the reply...

Dear Ray,

I can certainly understand your frustration regarding this. I do hope
with the amount of comments we are receiving regarding the off-road
pages a different resolution can be found. At this time we are informing
customers the feature will not be available.

I apologize the information provided was correct at the time of
publication and subject to change.

We understand you have a choice in what vehicle you do choose to
purchase. We truly thank you for choosing Jeep.

We are in service of the people who drive us.

Thank you again for your email. Should you require additional
assistance, or have any new information to provide, please reply to this
email message or call 1-844-JEEP-WAVE (1-844-533-7928).

Sincerely,

Ashlea


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1

13_gecko_rubi

New member
Bongoray said:
I encourage everyone to reach out to Jeep and let them know your disappointment. I pushed a little more to see if there was any consolation offer that some others received. This was the reply...

Dear Ray,

I can certainly understand your frustration regarding this. I do hope
with the amount of comments we are receiving regarding the off-road
pages a different resolution can be found. At this time we are informing
customers the feature will not be available.

I apologize the information provided was correct at the time of
publication and subject to change.

We understand you have a choice in what vehicle you do choose to
purchase. We truly thank you for choosing Jeep.

We are in service of the people who drive us.

Thank you again for your email. Should you require additional
assistance, or have any new information to provide, please reply to this
email message or call 1-844-JEEP-WAVE (1-844-533-7928).

Sincerely,

Ashlea


Sent from my iPhone using JL Wrangler Jeep Forum mobile app
Click to expand...
I agree reach out in numbers but I'm sure by now the folks who can help resolve the issue are aware and working on it.

Sent via....
 

BillArnett

BillArnett

New member
Some hope?

Two less than reliable data points:

1- Unconfirmed sources have reported that this decision has been reversed and that a software update will be coming sometime after all. The source claimed to be reliable but he wasn't allowed to give references.

2- My dealer called me on the phone yesterday and assured me that my JL would have the Off Road Pages with "99.9% certainty".

This is fairly encouraging. But it sure would be nice to hear something from FCA officially.
 

OverlanderJL

OverlanderJL

Resident Smartass
BillArnett said:
Two less than reliable data points:

1- Unconfirmed sources have reported that this decision has been reversed and that a software update will be coming sometime after all. The source claimed to be reliable but he wasn't allowed to give references.

2- My dealer called me on the phone yesterday and assured me that my JL would have the Off Road Pages with "99.9% certainty".

This is fairly encouraging. But it sure would be nice to hear something from FCA officially.
Click to expand...

Well I can tell you for certainty that if jeep doesn’t know, your dealer doesn’t know.


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M.a.d.

M.a.d.

New member
Just curious as a new Jeep owner. I have these features on my instrument cluster , except for the sway bar and locker features as I have a unlimited sport s model . No off-road pages obviously cause I don’t have a rubi and only the 7” screen. Will I eventually lose these features in the cluster?
 

S

Skippy

New member
M.a.d. said:
Just curious as a new Jeep owner. I have these features on my instrument cluster , except for the sway bar and locker features as I have a unlimited sport s model . No off-road pages obviously cause I don’t have a rubi and only the 7” screen. Will I eventually lose these features in the cluster?
Click to expand...

I also still have these in my cluster. I think the ones that us Rubicon users are losing is the actual pages on the uconnect system. Not sure how we can keep the console off-road info but not in the uconnect.
 

JAGS

JAGS

Member
Got an interesting email. It basically said the OffRoad Pages will become some form of a premium pay subscription service??? And that if I sign up through Jeep assist it will probably come back to my 2018.

Not sure how valid.
 

mac214

mac214

Member
JAGS said:
Got an interesting email. It basically said the OffRoad Pages will become some form of a premium pay subscription service??? And that if I sign up through Jeep assist it will probably come back to my 2018.

Not sure how valid.
Click to expand...

That would be disappointing. Sounds like in-app content purchases, which I hate. Hope Jeep doesn’t go that way.


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Bongoray

Bongoray

Member
I just got this email from Jeep.


I wanted to follow up with you and make you aware of a recent official
statement released by us here at Jeep.

The all-new 2018 Jeep Wrangler will offer Off-Road Pages as late
availability as originally stated at launch. Customers who purchased a
2018 Jeep Wrangler with the optional Off-Road Pages will receive the
feature through an over-the-air update at no cost and without a service
appointment. A notice will appear on the Uconnect display that will
advise owners when the download is available.

Thank you for your time.

Sincerely,

Ashlea


Sent from my iPhone using JL Wrangler Jeep Forum mobile app
 

JAGS

JAGS

Member
Bongoray said:
I just got this email from Jeep.


I wanted to follow up with you and make you aware of a recent official
statement released by us here at Jeep.

The all-new 2018 Jeep Wrangler will offer Off-Road Pages as late
availability as originally stated at launch. Customers who purchased a
2018 Jeep Wrangler with the optional Off-Road Pages will receive the
feature through an over-the-air update at no cost and without a service
appointment. A notice will appear on the Uconnect display that will
advise owners when the download is available.

Thank you for your time.

Sincerely,

Ashlea


Sent from my iPhone using JL Wrangler Jeep Forum mobile app
Click to expand...

Interesting. Was this a random email received or had you inquired? I haven’t received anything yet from Jeep.
 

S

Skippy

New member
Bongoray said:
I just got this email from Jeep.


I wanted to follow up with you and make you aware of a recent official
statement released by us here at Jeep.

The all-new 2018 Jeep Wrangler will offer Off-Road Pages as late
availability as originally stated at launch. Customers who purchased a
2018 Jeep Wrangler with the optional Off-Road Pages will receive the
feature through an over-the-air update at no cost and without a service
appointment. A notice will appear on the Uconnect display that will
advise owners when the download is available.

Thank you for your time.

Sincerely,

Ashlea


Sent from my iPhone using JL Wrangler Jeep Forum mobile app
Click to expand...

Thank you for posting that email up Bongoray. It is nice to know they are listening to all the mad owners.
 

mac214

mac214

Member
Great news - much better than the other possibilities and rumors being discussed.


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