NFRs2000NYC
Member
We had our yellow jeep getting a windshield replaced and when I picked it up on March 15, I briefly spoke to a service tech who was passing by. I asked if the part had come in since I was given March 15-22 as dates and that day was the 15th. He kind of chuckled and said that he would be greatly surprised if this part comes in before the 22nd.
So I am currently waiting until the 22nd and then back to Jeep Wave I go to find out my alternative options in my case.
The buy-back.. I never got a call back from the Chrysler rep, plus was told by the dealership that the buyback process takes literally months to do that from start to finish.
A direct swap (for the exact same jeep, color, and options already on their lot) I was told by Jeep Wave they do not do/authorize. That is a dealership level thing. The dealership told me they would not trade because I would lose money on it. It would be treated just like I was bringing in my "old" jeep to do a regular trade/purchase of a new jeep... needing a down payment, loss of value on my old jeep, and another credit check for financing the next jeep. My husband and I are adamant that we will not lose money on this, or need to pay out of pocket for anything.
I do have a loaner, so I do have a wrangler to drive.. plus if Jeep Wave follows through with reimbursing me my payments I don't feel as if I am losing anything. (I said *if* they follow through because I tend to not believe things until they happen. But I AM making sure I am emailing Jeep Wave so their responses are in writing and not just phone/verbal promises I might not be able to prove)
But for now... I am driving a JL for "free" (again, dependent upon payment reimbursement). I am just not willing to wait 2 or 3 additional months to resolve this.
I don’t know why you’re putting up with this. Send an email to your Jeep contact and the general manager of the dealership that if within 24 hours you’re not sitting in a direct replacement vehicle, you are going to lemon it. Manufacturers do not like to have their vehicles lemoned as it goes on their record, drops their reliability ratings, bad for publicity, etc. It is also costly for them. Stop asking them what the next step is and start telling them.