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Thread: Intermittent Radio

  1. #11
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    Also, there have been a few times the power for locks didn't work either. Would neither lock nor unlock with the switch on any door. After manually licking/unlocking the switches started working.


    It's not just a Jeep, it's an amusement park on wheels.

  2. #12
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    Just had the recall work done to reprogram the computer for the cruise control yesterday. That did not affect this issue. I was hoping that would have fixed the radio as well.


    It's not just a Jeep, it's an amusement park on wheels.

  3. #13
    Old Timer doubletapdaddy's Avatar
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    Quote Originally Posted by OverlanderJL View Post
    Have you tried taking a video of it when it does that?


    Sent from my iPad using JL Wrangler Jeep Forum mobile app
    ^^^THIS^^^

    Definitely have your phone out and videotape when these problems occur. Capturing intermittent shifting problems resulted in dealer replacement of my JKUR TCM. They were always unable to replicate the problem due to the intermittent nature, but they were more than willing to accept a video.

  4. #14
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    I took about 5 minutes of video last night of the issues and cycling through ignition sequence & power on/off. The last time I took video evidence of my backup camera not working on our Ford, they would not even look at it unless it wasn't working. Here's to hoping Jeep is different.

    Thanks.


    It's not just a Jeep, it's an amusement park on wheels.

  5. #15
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    And today it is working fine. Can't wait to get home and schedule a dealer visit.


    It's not just a Jeep, it's an amusement park on wheels.

  6. #16
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    Intermittent Radio

    Radio not working all day today. Stopped by the Jeep dealership and let them experience the radio cutting in and out. They did a scan and got an error code that radio lost connection. They said this is a known issue and it will require a software patch to fix.

    If you're having this issue, the dealer now should know how to fix this issue. My appointment is next week and I'll update after then.


    It's not just a Jeep, it's an amusement park on wheels.
    Last edited by YAHAHA; 02-06-2019 at 07:28 PM.

  7. #17
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    Intermittent Radio

    Had my appointment today. They were useless!

    Here's the issue:
    Radio randomly cutting out every few seconds. Found online that disconnecting the negative battery terminal resets the radio and temporarily fixes the issue. This worked temporarily.

    Took Jeep to dealer but since radio was working it threw no codes so they couldn't do anything except tell me to come back when it stopped working again.

    Radio intermittent again so drive it to Jeep. They scanned it while Radio not working and got error code "lost connection to radio.". Was told this is a known issue with a TSB and a simple software fix. They need to download the fix, it could take a few hours and the person needed wasn't there. Make an appointment and come back.

    Came back for appointment with radio working. They scanned it and said it's not broken, nothing they can do. They checked wires and voltage but found no problem. Did not install any software patch. They told me that it must have downloaded an update on its own and magically fixed itself.

    Time to escalate this issue.

    Nobody else has this issue with their radio?


    It's not just a Jeep, it's an amusement park on wheels.
    Last edited by YAHAHA; 02-06-2019 at 07:45 PM.

  8. #18
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    Tuesday, radio not working. Stopped at Jeep right as their service department closed. They couldn't scan it but the sales manager left a note for service manager that I was there and radio not working. Asked him to call me to discuss.

    Friday, no call from Jeep yet. Radio stopped working on way home from work so stopped and had them scan. Error code was AMP some number they wouldn't let me see lost communication with radio.

    Service writer was talking with his manager so I walked over to talk with them. The mgr said that Jeep knows about this problem, there have been a number of complaints about this. He said that they had a 3 hour meeting today talking about the issue.

    I asked if they had a fix for it. He told me that they'd need the Jeep for at least a day to fully diagnose the problem. I asked if they had any vehicles here with the issue and they said no. We went to look at the Jeep and the mgr asked if the center two cents were closed. He looked in the Jeep and looked at the code and said, "I've seen this before, the code said amp. We'll replace the amp. We'll order one and install it.". I asked if that will fix the problem and of course he replied"we'll start there and see if that takes care of it."

    So it seems to me, Jeep knows there is a problem but not the root cause or how to fix it.

    I've been there 5 times for this issue so far. Because they only did actual "service" one time, they said I've only been there once. That is infuriating. I asked them to write me a ticket showing that I was there tonight, the Jeep scanned, the error code (they wouldn't show me) and that they are offering an amp to fix the problem. The service writer argued for 5 minutes and then just put me on hold, no warning.

    A quick call to the general manager for me the service director calling me to ensure me that they would write a service ticket staying that I was there today, what was done and what will be done.

    This dealer sucks so badly, I hate leaving the Jeep there for service.


    It's not just a Jeep, it's an amusement park on wheels.

  9. #19
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    8 months later and no fix from our dealership so we traded it in for a new 2019. Plus, there was a coolant leak the dealership couldn't find. Plus the new Jeep has remote start and painted fenders.

    At almost 30K with warranty expiring very soon, figured this was the best way to fix the issues with our Jeep. 🤪

    Getting the tires switched over from the old Jeep this week since service was closed by the time we got the deal done.
    IMG_2578.jpg


    It's not just a Jeep, it's an amusement park on wheels.

  10. #20
    Fresh Catch INDYCARSuperFan's Avatar
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    This may be a dumb question, but can you Lemon Law a vehicle for electrical issues with the head unit?
    Currently in the garage:

    2018 Ford F-150 XLT FX4

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