I was going to post as well about the customer service at Z Automotive, but since you started this thread, I’ll just add to it.
Thursday I received my Tazer in the mail and of course I HAD to install it that day!
After struggling for 15 minutes to install the bypass, I finally got it, and plugged the Tazer in.
Fail.
Uninstall. Reinstall. Fail.
After another 15 minutes, I’m beyond frustrated.
I shoot an email to Z and wait. 2 hours pass and now I’m getting antsy. I get on my computer (I usually only use my phone) and start doing some troubleshooting research....NONE TO BE FOUND!
Now I’m thinking, I’m the only idiot who can’t install this thing. Beyond frustrated with myself, I see that on Z’s website that Facebook messenger is the preferred way for contact. Great! I’ll dust off the messenger app and try that route!
Five minutes later, I’m chatting it up with Z Automotive. He walks me through some steps. And nothing...
Finally, he asks for remote access to my computer. I know that you can’t trust most people online, but hey, I’ve got to get this GREAT TAZER thing installed today! I grant him access and after 20 minutes of trying different things, we give up and Z offers to send me a new one to replace my bricked unit.
I get it all packed up and ready to ship out the next day. 30 minutes later, I get a message notification.
“I think that I’ve got it figured out. Are you able to plug it back in to your computer?”
Absolutely. Another 30 minutes pass and I am monitoring the process on my screen. It looks like it is beginning to take!
“Give that a shot!”
It’s dark now, but I’m gonna try this thing out!
Sure enough, first time, it connects and we are in business!
This troubleshooting session lasted 2 and a half hours! It is obvious that Z Automotive puts their customers first. Outstanding service and an outstanding product!
Joe if that was you, THANK YOU! If not, give your team a high five!
Keep up the great work!
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