I was hoping you all would be able to help with an issue I am experiencing...
I bought my 2018 JLU Sahara (named Hank) on 2 July 2018 from my local dealership. I took delayed possession of my vehicle as they wanted to finishing 'prepping' the vehicle. I finally got my vehicle on 6 July.
It was after this that I noticed that the lights on the fenders are the base lights. This is strange as my vehicle was supposed to be factory equipped with the LED package.
I have been following up with that dealership since this to try to get this resolved. I have had to pursue them repeatedly just to get calls returned. I have escalated up to the Sales and General Manager, but am currently in a situation where I do not know when this will be resolved. The only guidance I have is that "they are working on it" but they have no insight on when it will be fixed.
Additionally, I have received no answer on why the factory equipment was even removed in the first place. Nothing was disclosed at the time of sale, but given the evasive nature or lack of response from the dealership, I have concerns.
Any thoughts?
I bought my 2018 JLU Sahara (named Hank) on 2 July 2018 from my local dealership. I took delayed possession of my vehicle as they wanted to finishing 'prepping' the vehicle. I finally got my vehicle on 6 July.
It was after this that I noticed that the lights on the fenders are the base lights. This is strange as my vehicle was supposed to be factory equipped with the LED package.
I have been following up with that dealership since this to try to get this resolved. I have had to pursue them repeatedly just to get calls returned. I have escalated up to the Sales and General Manager, but am currently in a situation where I do not know when this will be resolved. The only guidance I have is that "they are working on it" but they have no insight on when it will be fixed.
Additionally, I have received no answer on why the factory equipment was even removed in the first place. Nothing was disclosed at the time of sale, but given the evasive nature or lack of response from the dealership, I have concerns.
Any thoughts?