New JLU Sahara Issues with Dealership

Doeringwr

New member
I was hoping you all would be able to help with an issue I am experiencing...

I bought my 2018 JLU Sahara (named Hank) on 2 July 2018 from my local dealership. I took delayed possession of my vehicle as they wanted to finishing 'prepping' the vehicle. I finally got my vehicle on 6 July.

It was after this that I noticed that the lights on the fenders are the base lights. This is strange as my vehicle was supposed to be factory equipped with the LED package.

I have been following up with that dealership since this to try to get this resolved. I have had to pursue them repeatedly just to get calls returned. I have escalated up to the Sales and General Manager, but am currently in a situation where I do not know when this will be resolved. The only guidance I have is that "they are working on it" but they have no insight on when it will be fixed.

Additionally, I have received no answer on why the factory equipment was even removed in the first place. Nothing was disclosed at the time of sale, but given the evasive nature or lack of response from the dealership, I have concerns.


Any thoughts?
 

doubletapdaddy

Caught the Bug
I was hoping you all would be able to help with an issue I am experiencing...

I bought my 2018 JLU Sahara (named Hank) on 2 July 2018 from my local dealership. I took delayed possession of my vehicle as they wanted to finishing 'prepping' the vehicle. I finally got my vehicle on 6 July.

It was after this that I noticed that the lights on the fenders are the base lights. This is strange as my vehicle was supposed to be factory equipped with the LED package.

I have been following up with that dealership since this to try to get this resolved. I have had to pursue them repeatedly just to get calls returned. I have escalated up to the Sales and General Manager, but am currently in a situation where I do not know when this will be resolved. The only guidance I have is that "they are working on it" but they have no insight on when it will be fixed.

Additionally, I have received no answer on why the factory equipment was even removed in the first place. Nothing was disclosed at the time of sale, but given the evasive nature or lack of response from the dealership, I have concerns.


Any thoughts?

What do your headlights look like? Are they LEDs? Did you pay for the LEDs? What's on the window sticker and / or build sheet?
 

Doeringwr

New member

13_gecko_rubi

New member
You have LED headlights, LED fogs, and LED taillamps but halogen turn signals? The turn signals for LEDs and halogens have different wiring and you should be getting errrors that you have a turn signal out every time you get in vehicle if so. The burnt out bulb strategy is completely different between the two. Can you post some pictures of all the lights on?

Sent via....
 

Doeringwr

New member
You have LED headlights, LED fogs, and LED taillamps but halogen turn signals? The turn signals for LEDs and halogens have different wiring and you should be getting errrors that you have a turn signal out every time you get in vehicle if so. The burnt out bulb strategy is completely different between the two. Can you post some pictures of all the lights on?

Sent via....
You have this right. LED everything, except DRL/turn signals. I get exactly the error you describe. download_20180820_094819.jpeg

Sent from my moto x4 using JL Wrangler Jeep Forum mobile app
 

wayoflife

Administrator
Staff member
You have this right. LED everything, except DRL/turn signals. I get exactly the error you describe.

Wow, I was thinking there has to be some kind of mistake up until I saw this. Did you verify the VIN on your JL with your order sheet?
 

Doeringwr

New member
Wow, I was thinking there has to be some kind of mistake up until I saw this. Did you verify the VIN on your JL with your order sheet?
Yes. VIN on sticker, sales sheet/invoice, state registration, and vehicle all match.

I first notified the dealership of the issue on 7July (they day after I took possession). Still no ETA on a fix, and having difficulty even getting a call returned.

Sent from my moto x4 using JL Wrangler Jeep Forum mobile app
 

wayoflife

Administrator
Staff member
Yes. VIN on sticker, sales sheet/invoice, state registration, and vehicle all match.

I first notified the dealership of the issue on 7July (they day after I took possession). Still no ETA on a fix, and having difficulty even getting a call returned.

Try contacting JeepCares here on the forum. They might be able to help point you to someone at FCA that can assist you better.
 

I'll try that and post results back here as I have them.

All this nonsense aside, love my Jeep.

Sent from my moto x4 using JL Wrangler Jeep Forum mobile app

Wow, sucks and definitely inconvenient, but at least it'll be an easy fix once they do it. I'd totally be throwing some shade at the dealer, but I remember seeing an article a couple of years ago where this guy custom ordered a Porsche or an Audi and he got 2 different front seats delivered!
 

Shots

New member
I was also going to recommend PM'ing JeepCares too. They do a great job of taking care of us.

..... I keep getting a "we'll call you when the parts are in, but no definitive timeline". ....
I wonder if this is a similar issue to the back glass "shortage". A member here (or maybe another forum, I don't remember) broke their back glass while taking the hard top off. They contacted the dealership for a replacement, and were told an extremely long time for delivery of the replacement. IIRC the claim was that there weren't any in stock. This does seem to be a common issue with OEM parts. They're churning these things out so fast they're apparently using all the stock they have, and are slow to send out replacement parts.

Now onto why you have halogen turn signals with everything else being LED. I'm curious if the 5 days of "prep" was to repair damage during shipping or storage. It's not uncommon for new cars to be damaged while at, or en route to, the dealership. Since the car isn't titled and they're taking care of the repair it's not listed as crashed or damaged. The replacement parts are always stock and treated as if it is an original part off the assembly line, but repairs do occur. So if one of your fenders needed replaced before delivery, due to damage, I wonder if they did both to make them match knowing there was going to be a long delay in getting you the correct fenders. Better to let you take delivery and owe you the correct fenders, than to make you wait to take delivery. You would potentially find a different dealership and buy a similar Jeep from them, rather than wait weeks/moths to take delivery. Instead they give you the wrong fenders as a temporary fix so they don't lose a sale.
I'm just brainstorming here, I could be completely wrong. Maybe the assembly line messed it up, but that seems unlikely to me, especially when they had a delayed delivery.
 

Doeringwr

New member
I was also going to recommend PM'ing JeepCares too. They do a great job of taking care of us.


I wonder if this is a similar issue to the back glass "shortage". A member here (or maybe another forum, I don't remember) broke their back glass while taking the hard top off. They contacted the dealership for a replacement, and were told an extremely long time for delivery of the replacement. IIRC the claim was that there weren't any in stock. This does seem to be a common issue with OEM parts. They're churning these things out so fast they're apparently using all the stock they have, and are slow to send out replacement parts.

Now onto why you have halogen turn signals with everything else being LED. I'm curious if the 5 days of "prep" was to repair damage during shipping or storage. It's not uncommon for new cars to be damaged while at, or en route to, the dealership. Since the car isn't titled and they're taking care of the repair it's not listed as crashed or damaged. The replacement parts are always stock and treated as if it is an original part off the assembly line, but repairs do occur. So if one of your fenders needed replaced before delivery, due to damage, I wonder if they did both to make them match knowing there was going to be a long delay in getting you the correct fenders. Better to let you take delivery and owe you the correct fenders, than to make you wait to take delivery. You would potentially find a different dealership and buy a similar Jeep from them, rather than wait weeks/moths to take delivery. Instead they give you the wrong fenders as a temporary fix so they don't lose a sale.
I'm just brainstorming here, I could be completely wrong. Maybe the assembly line messed it up, but that seems unlikely to me, especially when they had a delayed delivery.
The scenario you describe is likely.

But the upsetting part is that they did not admit the issue. And, I've been asking for any sort of update for 6 weeks now with no end in sight.

Sent from my moto x4 using JL Wrangler Jeep Forum mobile app
 

Shots

New member
Oh, absolutely. They should at least be up front about it, if that's what happened. Maybe some cheap parts, and/or free install of cheap parts would be a reasonable compensation if that's what happened. For example a Mopar lift at cost, with cheap/free install. :yup:
 

Jetboy

New member
I had a z-28 that had been dropped of the truck. The dealer had to get me a yr newer one after I figured it out. MD has great lemon , and dealer damage discloser laws. I had to sign a whole book f paper work to get the new one saying I wouldn’t sue them. But I got a new car.


Sent from my iPad using JL Wrangler Jeep Forum mobile app
 

4wd

Member
I was also going to recommend PM'ing JeepCares too. They do a great job of taking care of us.


I wonder if this is a similar issue to the back glass "shortage". A member here (or maybe another forum, I don't remember) broke their back glass while taking the hard top off. They contacted the dealership for a replacement, and were told an extremely long time for delivery of the replacement. IIRC the claim was that there weren't any in stock. This does seem to be a common issue with OEM parts. They're churning these things out so fast they're apparently using all the stock they have, and are slow to send out replacement parts.

Now onto why you have halogen turn signals with everything else being LED. I'm curious if the 5 days of "prep" was to repair damage during shipping or storage. It's not uncommon for new cars to be damaged while at, or en route to, the dealership. Since the car isn't titled and they're taking care of the repair it's not listed as crashed or damaged. The replacement parts are always stock and treated as if it is an original part off the assembly line, but repairs do occur. So if one of your fenders needed replaced before delivery, due to damage, I wonder if they did both to make them match knowing there was going to be a long delay in getting you the correct fenders. Better to let you take delivery and owe you the correct fenders, than to make you wait to take delivery. You would potentially find a different dealership and buy a similar Jeep from them, rather than wait weeks/moths to take delivery. Instead they give you the wrong fenders as a temporary fix so they don't lose a sale.
I'm just brainstorming here, I could be completely wrong. Maybe the assembly line messed it up, but that seems unlikely to me, especially when they had a delayed delivery.
I was thinking the same.

Sent from my SAMSUNG-SM-G891A using Tapatalk
 

4wd

Member
You have LED headlights, LED fogs, and LED taillamps but halogen turn signals? The turn signals for LEDs and halogens have different wiring and you should be getting errrors that you have a turn signal out every time you get in vehicle if so. The burnt out bulb strategy is completely different between the two. Can you post some pictures of all the lights on?

Sent via....
You know you stuff down to the error messages, damm your good!

Sent from my SAMSUNG-SM-G891A using Tapatalk
 

JeepCares

New member
Yes. VIN on sticker, sales sheet/invoice, state registration, and vehicle all match.

I first notified the dealership of the issue on 7July (they day after I took possession). Still no ETA on a fix, and having difficulty even getting a call returned.

Sent from my moto x4 using JL Wrangler Jeep Forum mobile app

Hello Doeringwr,

Send us a direct message with your VIN. We can get this over to a Case Specialist who can help get this moving.

Jasmine
Jeep Social Care Specialist
 

Top