Azaunmiller
New member
You are correct. I do work there but I have a very good reason for posting specifically in this forum. The OP posted his initial review in multiple other online venues. Every one of these venues, the situation was solved very smoothly without administrator interference. However due to the rules of this specific forum, free interaction between OP, other posters, and the manufacturer was inhibited. Why would that be? Well the rule here is that for a manufacturer to post ANYTHING, they have to pay the forum. That’s not an open forum or dialogue. “Honest” conversations are tainted. The initial reason I posted was simply to point out that he was not advertising but answering questions raised in the OP and in post 3. Reread OP and post 3 and Artec’s reply. Thats all the so called advertising was meant to address. If Artec is prohibited from being allowed to respond without paying, how else would anyone else be able to defend or explain the situation. No one knew that we had been working very hard behind the scenes to make sure he was being taking care of and we could never post that because of the pay to play rules. Unfortunately the OP hadn’t updated so no one could actually say what was going on.
Prosecuter: The prosecution rests your honor.
Judge: He’s obviously guilty.
Defense: May we present our case?
Judge: For a nominal fee.
Defense: ok?!?
Judge: That’ll be $200
Another post I made showed an attachment screenshot that wayalife was distracted by the “redacted” bars (which were simply there to protect the OPs personal info) but no one seemed to actually read it. What it said was that I ACTUALLY HAD REPLIED TO THE OP’s EMAIL TO US ON MAY 4th AT 3:14pm. That is evidence that we had attempted contact with the customer. Whether he saw it, it went to his junk mail or whatever, it was long before the post here. That was one of the points I made earlier, that there is always another side of the story but no one could give that side. That screenshot is an important fact that I specifically wanted to post knowing that Eddie would probably figure out who I was. The reason that it’s important is because multiple posts continued to blast Artec for having never attempted to do anything in the first place and only contacting the customer and offering to fix the situation because of a public shaming. THIS IS FALSE. We did contact him so all the “should’ve answered your emails in the first place” points are moot.
How would you feel if you got this review in an email and then replied to the customer. Meanwhile you’re working very hard behind the scenes to figure out how a bumper went through production with obvious flaws. It was a first for us because we’ve sold so many of that bumper lately to very discerning and picky professional high end builders and they’ve continued to buy them because they like them so much and they work great. They would definitely never continue to buy if they had the OPs problems. Unfortunately those builders are also not allowed to post because they are a company, so no one could offer another review. So the weekend goes by and the beginning of the week and you’ve never heard back from the customer that you replied to and suddenly on some forum you find out days later that you’re being torn apart and it’s spiraling out of control because you are not allowed to post without paying. You cannot respond to anything saying we attempted contact prior to the post and assure people that we do take customer service very seriously. You cannot assure people that things are happening behind the scenes to make sure he’s being taken care of. Thats where I’m coming from.
As the OP stated he was “blown away” with how we treated him. That’s not unusual for us and it’s usually has nothing to do with a bad part. If you don’t believe me, read our Facebook reviews. It had nothing to do with his posting in this particular forum bc as I stated, this review had been posted in other forums and online groups and was resolved easily. The only reason it escalated here was because of the “rules” which prohibit a vendor for offering any explanation without having to pay the forum owner. No other forums do that.
Hopefully some of you see this before it gets deleted and understand that my using another name was a desperate attempt to at least tell the other side of the story because otherwise it would never have been told.
JLWrangler Eddie Oh
Originally posted here:
https://jlwrangler.com/showthread.php?1342-Artec-Industries-Nighthawk-front-bumper-review
Prosecuter: The prosecution rests your honor.
Judge: He’s obviously guilty.
Defense: May we present our case?
Judge: For a nominal fee.
Defense: ok?!?
Judge: That’ll be $200
Another post I made showed an attachment screenshot that wayalife was distracted by the “redacted” bars (which were simply there to protect the OPs personal info) but no one seemed to actually read it. What it said was that I ACTUALLY HAD REPLIED TO THE OP’s EMAIL TO US ON MAY 4th AT 3:14pm. That is evidence that we had attempted contact with the customer. Whether he saw it, it went to his junk mail or whatever, it was long before the post here. That was one of the points I made earlier, that there is always another side of the story but no one could give that side. That screenshot is an important fact that I specifically wanted to post knowing that Eddie would probably figure out who I was. The reason that it’s important is because multiple posts continued to blast Artec for having never attempted to do anything in the first place and only contacting the customer and offering to fix the situation because of a public shaming. THIS IS FALSE. We did contact him so all the “should’ve answered your emails in the first place” points are moot.
How would you feel if you got this review in an email and then replied to the customer. Meanwhile you’re working very hard behind the scenes to figure out how a bumper went through production with obvious flaws. It was a first for us because we’ve sold so many of that bumper lately to very discerning and picky professional high end builders and they’ve continued to buy them because they like them so much and they work great. They would definitely never continue to buy if they had the OPs problems. Unfortunately those builders are also not allowed to post because they are a company, so no one could offer another review. So the weekend goes by and the beginning of the week and you’ve never heard back from the customer that you replied to and suddenly on some forum you find out days later that you’re being torn apart and it’s spiraling out of control because you are not allowed to post without paying. You cannot respond to anything saying we attempted contact prior to the post and assure people that we do take customer service very seriously. You cannot assure people that things are happening behind the scenes to make sure he’s being taken care of. Thats where I’m coming from.
As the OP stated he was “blown away” with how we treated him. That’s not unusual for us and it’s usually has nothing to do with a bad part. If you don’t believe me, read our Facebook reviews. It had nothing to do with his posting in this particular forum bc as I stated, this review had been posted in other forums and online groups and was resolved easily. The only reason it escalated here was because of the “rules” which prohibit a vendor for offering any explanation without having to pay the forum owner. No other forums do that.
Hopefully some of you see this before it gets deleted and understand that my using another name was a desperate attempt to at least tell the other side of the story because otherwise it would never have been told.
JLWrangler Eddie Oh
Originally posted here:
https://jlwrangler.com/showthread.php?1342-Artec-Industries-Nighthawk-front-bumper-review