Recently I ordered a Teraflex tire carrier for my 2018 JL that reused the 8 factory bolts to hold the new carrier in place. Teraflex states that the factory bolts be torqued to 25 ft lbs, so as I was installing my Teraflex tire carrier I was tightening the bolts down and SNAP goes one bolt. That should’ve been a sign that I stop but I didn’t and snap goes another bolt. I never got a chance to even torque these bolts down and now I am stuck with 2 half bolts stuck in my tail gate and I can’t use my tire carrier.
I contacted Jeep, notified them of the issue and they told me to contact a dealership to get it repaired under warranty. The dealership told me I could not have this covered under warranty since I was changing my tire carrier to an aftermarket carrier even though I was using factory bolts. I then contacted Teraflex and they couldn’t help me either.
Has anyone else had this happen where the bolts snap this easily? Has anyone ever been successful at having Jeep cover these issues? I am still under 30k miles.
I contacted Jeep, notified them of the issue and they told me to contact a dealership to get it repaired under warranty. The dealership told me I could not have this covered under warranty since I was changing my tire carrier to an aftermarket carrier even though I was using factory bolts. I then contacted Teraflex and they couldn’t help me either.
Has anyone else had this happen where the bolts snap this easily? Has anyone ever been successful at having Jeep cover these issues? I am still under 30k miles.
