Green Goblin
New member
I wanted to share a rather interesting event that happened today with me........
After some careful research and looking over my budget for my Jeep, I recently decided to pull the trigger and purchase the entire set of RC Vertex shocks for my 4" lifted '18 Jeep JL Sahara. For the record, I ordered the reservoir shock (SKU #699007 & 689007 - shown below) that fits my JL. I received the set at my house and was excited to see then close up. After the videos and write ups, I liked the looks and all the capabilities the box and their website says these shocks have. In my excitement, I opened up one of the 4 boxes and went through the entire contents and noticed that there were no instructions placed inside of it. So, I opened another box and found the same result, no written instructions. I went ahead and opened the other 2 boxes and did not find any instructions at all in any of them.
Now I know these are just shocks, one bolt on top and one bolt at the bottom, got it. However, I wanted to make sure that at least for the front set, that I followed the proper way to secure the front shock reservoir hardware correctly to my jeep. So as a back up, I went back to their website and tried locating the installation instructions there, no luck. There was a online live chat that was available and clicked on that link to text with a live agent about this. I posed the issue that I had and asked if there was any set of manual or link that I could be given to download so at least I'd have something to go by as I get ready to install these on my rig. The agent asked me to hold on a few minutes while they went to look for an answer. After a several minutes, they came back to the chat room and told me that there was not any instructions and that they apologized for not having them for their product. I then asked if there was ANY kind of information anywhere that I could use to help me with my future install. After another few minutes, they came back with a comment that said that I should try YouTube as RC has a channel there and that I might be able to locate something there. After reading their replies, I am now kinda concerned about how this is going to work. My logic is......this is one of their high end products and would think that if all or most of their other products have installation manuals, then why wouldn't they take the time to make a installation manual for its customers? I do have their dual steering stabilizer and a couple of other components on my Jeep and they work just fine, and each came with their own instructions. I just find this strange. Most companies have install sheets either inside their packaging or a link to it on their website. To say that they have nothing for their high end performance shock system just surprises me. How many other companies do you know that dont have any instructions for their product when customers purchase them?
I'm not trying to bash RC, so please dont take this the wrong way. I just think that for the amount of money that I have spent on their shocks, they could make some sort of effort to at least shoot a video showing how to install their product correctly or do a through write up and put it on their website. These have been out for awhile now.
Does anyone else have any other related install experience with these new shocks on their JL????
After some careful research and looking over my budget for my Jeep, I recently decided to pull the trigger and purchase the entire set of RC Vertex shocks for my 4" lifted '18 Jeep JL Sahara. For the record, I ordered the reservoir shock (SKU #699007 & 689007 - shown below) that fits my JL. I received the set at my house and was excited to see then close up. After the videos and write ups, I liked the looks and all the capabilities the box and their website says these shocks have. In my excitement, I opened up one of the 4 boxes and went through the entire contents and noticed that there were no instructions placed inside of it. So, I opened another box and found the same result, no written instructions. I went ahead and opened the other 2 boxes and did not find any instructions at all in any of them.
Now I know these are just shocks, one bolt on top and one bolt at the bottom, got it. However, I wanted to make sure that at least for the front set, that I followed the proper way to secure the front shock reservoir hardware correctly to my jeep. So as a back up, I went back to their website and tried locating the installation instructions there, no luck. There was a online live chat that was available and clicked on that link to text with a live agent about this. I posed the issue that I had and asked if there was any set of manual or link that I could be given to download so at least I'd have something to go by as I get ready to install these on my rig. The agent asked me to hold on a few minutes while they went to look for an answer. After a several minutes, they came back to the chat room and told me that there was not any instructions and that they apologized for not having them for their product. I then asked if there was ANY kind of information anywhere that I could use to help me with my future install. After another few minutes, they came back with a comment that said that I should try YouTube as RC has a channel there and that I might be able to locate something there. After reading their replies, I am now kinda concerned about how this is going to work. My logic is......this is one of their high end products and would think that if all or most of their other products have installation manuals, then why wouldn't they take the time to make a installation manual for its customers? I do have their dual steering stabilizer and a couple of other components on my Jeep and they work just fine, and each came with their own instructions. I just find this strange. Most companies have install sheets either inside their packaging or a link to it on their website. To say that they have nothing for their high end performance shock system just surprises me. How many other companies do you know that dont have any instructions for their product when customers purchase them?
I'm not trying to bash RC, so please dont take this the wrong way. I just think that for the amount of money that I have spent on their shocks, they could make some sort of effort to at least shoot a video showing how to install their product correctly or do a through write up and put it on their website. These have been out for awhile now.
Does anyone else have any other related install experience with these new shocks on their JL????
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